Assistant General Manager

Date: Sep 12, 2021

Location: Franklin, TN, US, 37067

Company: Holiday Retirement

Full Time 



The Assistant General Manager (AGM) is a strong leader and master multi-tasker, serving as the right-hand to the community’s General Manager. The AGM is responsible for managing multiple community departments, maintaining smooth business operations, and providing quality on-boarding and training to associates. If you are a business-minded and highly organized leader, you belong at Holiday, a certified Great Place to Work that offers career growth, awesome benefits, and the opportunity to make a positive impact. 


What We Offer:  

  • Paid Holidays and Vacation for eligible full-time employees 

  • Anniversary Award - $500 per year after 2 years 

  • One free meal per day in our communities 

  • Comprehensive Health, Dental, and Vision Coverage 

  • 401(k) plan with employer match!  

  • A career path, with the opportunity to learn and grow professionally  

  • A Certified Great Place to Work that provides a fun and respectful workplace  

Assistant General Manager Responsibilities:
  • Manage the following departments: Housekeeping, Maintenance, Servers, transportation, and enrichment/activities.
  • Hire, coach, develop, and discipline employees within areas of responsibility.
  • Provide back up to the community Sales Advisor. Inspect the facility to ensure all tour paths and units are ready. Meet with and lease apartments to potential residents.
  • Provide tours, negotiate/sign leases, and make sales calls.
  • Responsible for resident relations to include new resident onboarding, manage the dining room experience and resident experience.
  • Associate training. Ensure all employees receive their job, safety, and assigned training programs.
  • Provide quality and compliance leadership. Will be responsible for inspecting the building, doing quality checks of housekeeping/kitchen, ensure all life/safety rules are followed, and ensure food and enrichment programs are being followed.
  • Manage vendor contracts, department budgets, labor hours, associate schedules, and associate meetings.
  • Assists the General Manager with all aspects of operations.
  • Assumes community responsibility in the absence of the General Manager.

  • Minimum of four years’ previous management experience including, operational and financial experience in managing employees, recruiting, customer service, budgeting, purchasing, payroll, and accounts payable/receivable.
  • Demonstrated ability to work in a team setting and to provide strong customer service.
  • Strong supervision, coaching, and leadership skills to lead teams.
  • Experience serving senior citizens preferred.
  • Strong experience in computer use. Proficiency with Microsoft Word, Excel, and Outlook.
  • High School Diploma, Two-year Associate Degree preferred.
  • Previous sales experience preferred.




For 50 years, Holiday has been in the business of helping older adults live better, age more successfully and stay independent for as long as possible. We accomplish this by following these principles:

  • Older people are vibrant and deserve the best experience.
  • We promote independence and create choice to do your thing.
  • We appreciate and respect our residents, families, associates, and guests.
  • We believe in life-long learning, growth, and staying connected.


Today, over 25,000 older adults in 240 senior living communities across 43 states call a Holiday community home: and our employees agree. Beginning in early 2018, and every year since, Holiday has been certified a great workplace by Great Place to Work Institute(R), an honor that was also extended to 201 of its communities in 2021. Helping older people live better is a tremendous privilege and we would love to share more about our mission with you.


Holiday Retirement is an Equal Opportunity Employer and is committed to employing a diverse workforce.  All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. 


If you have a passion for making a difference in the lives of older people, we’d love to talk to you.


Req ID: 97530 

Nearest Major Market: Nashville

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