General Manager

Date: Aug 27, 2021

Location: Roanoke, VA, US, 24018

Company: Holiday Retirement



As the leader of your respective community, your skillset and strong leadership capabilities will play a vital role in ensuring smooth operations, happy and motivated teams, resident retention, and overall community performance. The General Manager must be highly organized, result-driven, people-oriented, and a master of multi-tasking. If this sounds like you, you belong at Holiday, a certified Great Place to Work that offers career growth, awesome benefits, and the opportunity to make a positive impact. 


What We Offer:  

  • Annual Performance Bonus  

  • Paid Holidays and Vacation for eligible full-time employees 

  • Anniversary Award - $500 per year after 2 years 

  • One free meal per day in our communities 

  • Comprehensive Health, Dental, and Vision Coverage 

  • 401(k) plan with employer match!  

  • A career path, with the opportunity to learn and grow professionally  

  • A Certified Great Place to Work that provides a fun and respectful workplace  


What You Can Expect:  

In the role of General Manager, you are responsible for the day-to-day operations of an independent senior living community, which includes 1) developing an engaged and productive team; 2) ensuring high resident satisfaction; and 3) ensuring strong financial performance. The General Manager is a salaried position, which means you typically will not work a 40-hour work week and must be flexible with your schedule.  

We are seeking a hands-on results-driven General Manager to lead all aspects of the operations & management of a senior living community. Our General Managers are supported by a regional and district team at Holiday Retirement.

General Manager Responsibilities:
  • Set community goals & culture by providing leadership & vision.
  • Be responsible for community financial performance through occupancy & revenue growth & expense mgmt. to achieve net operating income growth.
  • Develop & implement quarterly business plans to maintain high occupancy & achieve financial goals–budgeting, monitoring & corrective action planning.
  • Handle all aspects of community talent mgmt., including hiring, discharging, coaching & performance tracking employees.
  • Develop employee culture of excellence through established training programs, employee town hall meetings, staff development, performance management & communication.
  • Maintain high occupancy through the development & implementation of a sales & marketing program. Meet with & lease apartments to potential residents.
  • Provide tours, negotiate/sign leases, & make sales calls.
  • Establish positive relationships with residents by attending community events, holding meetings with residents & advisors, proactively identify problems & implementing corrective actions to ensure resident engagement, independence & happiness.
  • Ensuring the building, equipment & service levels are maintained in order.
  • Develop & maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.

  • Qualifications:
  • Min. of 5 years’ previous management experience including, operational & financial experience in managing employees, recruiting, customer service, budgeting, purchasing, payroll, & accounts payable/receivable. Preferred industry background: hotel, senior living, hospital, restaurant.
  • Demonstrated ability to work in a team setting and to provide strong customer service.
  • Strong (oral & written) communication skills.
  • Strong supervision, coaching, & leadership skills to lead teams.
  • 2 year Associate Degree—B.S./ B.A. preferred.
  • Previous sales experience preferred.




    For 50 years, Holiday has been in the business of helping older adults live better, age more successfully and stay independent for as long as possible. We accomplish this by following these principles:

    • Older people are vibrant and deserve the best experience.
    • We promote independence and create choice to do your thing.
    • We appreciate and respect our residents, families, associates, and guests.
    • We believe in life-long learning, growth, and staying connected.


    Today, over 25,000 older adults in 228 senior living communities across 43 states call a Holiday community home: and our employees agree. Beginning in early 2018, and every year since, Holiday has been certified a great workplace by Great Place to Work Institute(R), an honor that was also extended to 201 of its communities in 2021. Helping older people live better is a tremendous privilege and we would love to share more about our mission with you.


    Holiday believes that every vaccinated associate creates a safer environment for our residents and associates. This is why we require new associates joining our team to receive their first vaccine at least 3 business days before their start date and be fully vaccinated within 5 weeks of starting with Holiday (unless prohibited by applicable state or local law). Holiday will consider requests for reasonable accommodation based on disability and/or religious based reasons on an individualized basis. 


    Holiday Retirement is an Equal Opportunity Employer and is committed to employing a diverse workforce.  All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. 


    If you have a passion for making a difference in the lives of older people, we’d love to talk to you.


    Req ID: 102086  

    Nearest Major Market: Roanoke

    Job Segment: General Manager, Accounts Payable, Developer, Marketing Manager, Manager, Management, Finance, Technology, Marketing